FAQ

FAQ Page




FAQ

What safety systems are in place at the High Ropes Course?

For our high ropes course and climbing wall, we use a harness and rope belay system to ensure safety. Our harnesses are fabricated out of the same material that seat belts are created from and are inspected before each program. A safety rope is connected to each climbers harness and is strung through a belay cable overhead (these belay cables can hold over 7000 kg - approximately the weight of three elephants). The rope is then threaded through a special belay device that creates friction on the rope. A designated staff "belayer" maintains the end of the rope. Every rope is thoroughly checked before use.

Our Ropes Course Manager inspects and documents all Youth University low ropes elements, the high ropes course, and the climbing wall on a regular basis. We also obtain an annual detailed course inspection by a recognized Ropes Course Building Company.
 

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It is mandatory that all staff obtain the required technical training for their role. As well, our facilitation staff receive ongoing training in the area of experiential education. Technical training includes:
  • High and low ropes training
  • Risk management training
  • Robotics and computer programming training
  • An introduction to Tribes Learning Communities
  • Standard CPR / First Aid

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Does Youth University maintain any memberships in professional associations?

In order to remain current regarding ropes course standards and continue to build on our experiential expertise, we maintain active memberships with and/or follow the standards set by the following organizations:

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Every participant has a different level of comfort with "perceived risk"; everyone has different likes and dislikes. Although we encourage participants to challenge what they can and cannot do - participants are never stretched beyond their comfort level. To support this, Youth University operates under the policy of Challenge by Choice. Challenge by Choice means that individuals choose their level of challenge. This means that individuals may not buy out of an activity entirely but rather that they are encouraged to find a role that will fit within their comfort zone.
 
 
Due to the limited number of dates available, we recommend booking your dates as soon as you can.
 
Your field trip to Youth University will take place primarily outside, and as you know, the weather is something we can not control. Students may not be used to dressing appropriately for an entire day outside and inappropriate clothing may negatively influence their experience. They will need your to adequately prepare for a great day at Youth University! All students should come with plenty of water, food and snacks to fuel body.
  • HOT Weather: Students should come prepared for hot/sunny weather with plenty of water, sunscreen, a hat and light breathable clothing.
  • COLD Weather: During the fall and winter students should come prepared with a winter hat, gloves or mittens, a winter jacket (water resistant or water proof ), warm pants (wind pants, rain pants or snow pants are suggested – cotton and jeans is not advised because they can become wet and are not wind proof), and long underwear. Change facilities will be provided to accommodate changing and adjusting layers of clothing.

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I have some students with special needs, will they be able to participate?
Absolutely! Youth University strives to provide an inclusive environment that enables students to feel successful while working towards achieving their full potential. When booking your program let us know any needs and special considerations that will help us create a successful program for your students. One of our High Ropes Courses is accessible to people who use a wheelchair. We would be happy to discuss other physical, emotional or learning challenges that may be present in your class and what we can do to ensure a comfortable and safe environment for all students.

 
What is the cancellation policy?
Group cancellations received between 6 and 30 business days prior to a program will result in the loss of the group deposit. Any group cancellation received 5 days or less from the program date will be charged full rate based on the participant numbers stated in the contract.
 
 
What happens in severe weather?
Youth University programs run rain or shine. In case of extreme weather, Youth University reserves the right to substitute other activities for the high ropes course, low ropes course, or climbing wall.
 
 
Do you require a deposit?
Youth University requires a deposit of 10% within 2 weeks of booking, to be returned with the contract. If these terms are not met Youth University cannot guarantee that the program dates in question will be available.
 
 
When do I need to confirm my final number of participants?
Changes to the participant numbers listed in the contract will be accepted up to one week before a scheduled visit or the participant number stated will be used to calculate the invoice.
 
 

Yes, groups will be charged a minimum of 12 participants.

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