Frequently Asked Questions

Frequently Asked Questions

 

How do I change my address?
Current and former students can change their local and mailing address by logging into my.brocku.ca. Click on the Applicant and Student Self Serve tab then click on Student Address. Edit your address and Save.
If you require assistance logging in my.brocku.ca then contact Student Records at 905 688 5550 x3099 or email records@brocku.ca.
 
How do I change my name?
You can change your name by providing official government documentation showing your legal name (examples include: Marriage Certificate, Birth Certificate, Name Change Certificate) to the Office of the Registrar.
In-Person: 3rd floor of the Schmon Tower
By Mail: Office of the Registrar, Brock University
500 Glenridge Ave, St. Catharines, ON, L2S 3A1
By Fax: 905 988 5488
(Be sure to include your student number, signature and contact information).
 
What do I do if I forgot my Student ID Number?
If you forgot your Student ID Number, you will need to provide the Office of the Registrar with government issued photo identification (examples include: Driver's License, Passport) so that we can look up your record.
In-Person: 3rd floor of the Schmon Tower
By Mail: Office of the Registrar, Brock University, 500 Glenridge Ave
St. Catharines, ON, L2S 3A1
By Fax: 905 988 5488
(Be sure to include your contact information).
 
How do I activate/reactivate my student account?
First, you will need to activate your account at my.brocku.ca. Click on Applicant, New or Returning student or Alumni then enter your Student ID number and date of birth. From there you will be prompted to create a new password and security questions.
If you are having difficulty logging into my.brocku.ca and cannot remember the answer to your security questions then you should contact Student Records at: 905 688 5550 x3099. You will need to provide your student number, as well as other pertinent information to verify your account, before your account can be reactivated.
 
I have been out of school. How do I return?
If your account is in good standing then you should be able to return to your studies at any time.
If you interrupt your studies for one or more years by not enroling in at least 1.0 credit during an academic year (May to April) then you become subject to the calendar regulations in effect at the time of your re-registration. As program requirements may have changed, we recommend that you discuss the required courses to complete your degree with an academic adviser specific to your program. Adviser contact information is online at brocku.ca/registrar/advising.
 
How do I view my grades?
You can view final grades by in my.brocku.ca. Click on the Applicant and Student Self Serve tab then click on CrsMarksInquiry.
 
What do I do if my grade is incorrect?
If you believe that your posted grade is incorrect then contact Student Records in the Office of the Registrar. We will verify whether the grade on the system is the one that was submitted by the Instructor. After this, if you wish to appeal the grade then contact the Instructor. If you still have concerns after speaking with your Instructor, you should contact the Chair/Director of the Department/Centre.
 
How do I change the designation of a cross-listed course?
You may change the course designation for cross–listed courses until the last day to withdraw from a course without academic penalty. These dates are posted in the registration guide at brocku.ca/registrar/guides/returning/importantdates.php. Send your request via email to records@brocku.ca.
 
How is my average calculated?
For information on how your average is calculated refer to the Undergraduate Calendar under Academic Regulations, Section VI: Evaluation of Student Performance.
 
How do I mark a course as an extra credit if I already hold credit in the course?
You are able to declare a course as extra to your degree when you change your major. If you are not making a change to your program, you will need to contact the Dean of your Faculty for approval.
 
How do I apply to graduate?
The application to graduate is in my.brocku.ca. Click on the Applicant and Student Self Serve tab then click on Graduation Application. Forms are also available in the Office of the Registrar or online at brocku.ca/registrar/forms
 
When should I apply to graduate?
Deadlines are February 1 for Spring Convocation and July 1 for Fall Convocation. You should apply to graduate after you have registered in the last of your required courses for your degree. Prior to submitting an application for graduation, you may wish to meet with your Academic Adviser to verify whether you will meet your requirements on time.
 
What if I cannot attend my convocation ceremony?
If you are unable to attend the convocation ceremony then complete the Graduation in Absentia form. This form is available in the Office of the Registrar or can be downloaded here: Graduation in Absentia.
Complete this form if you wish your diploma/certificate mailed to you after the ceremony or if you intend to pick up the diploma yourself. Alternatively, you may designate someone else to pick it up on your behalf. If you decide to have someone else pick up your diploma, you must provide him/her with a signed letter of authorization. He/she must show identification at the time of pick-up. Degrees are mailed or available for pick-up approximately one week following the convocation ceremonies.
 
What is the status of my application to graduate and what does it mean?
You are able to track the status of your application to graduate in my.brocku.ca. You are able to verify that your application has been received, when it has been approved, how your name will appear on your diploma and what the convocation program will list as your name and hometown. You can track the status from Received to Pending to Approved. If your application is Denied then you will see this posted with an explanation of the lacking requirements. A few weeks before the ceremony, if your application is Approved, then you will be see the date and time of your graduation ceremony.
 
Will I be able to graduate if I have outstanding fees?
If you owe fees to the University (i.e.: tuition, parking, library) then you will not receive your diploma until you have cleared the balance on your student account. An Alert will be posted on your application to graduate and you will not be able to track the status of your application until the outstanding fees have been paid.
 
What if I have missed the deadline to apply for graduation?
Late applications to graduate are accepted, however, you will be charged an additional late application fee of $15.
If you apply after the programs have been printed then your name will not appear in the Convocation program.
 
How do I defer my application to graduate to a future ceremony?
Use the Defer this Application option in your application to graduate in my.brocku.ca. The application to graduate fee is a one-time payment so your payment will be deferred with your application.
 
When can I register?
The registration system opens on a staggered scale based on total credits accumulated. You can verify the number of credits you have earned by checking your Program Status in my.brocku.ca. Once you have determined how many credits you hold, check the When to Register chart in the registration guide. This is posted online at brocku.ca/registrar/guides.
 
What courses are offered this year?
Check the timetable for a complete listing of scheduled courses for an academic session. The timetable is posted in the registration guide online at brocku.ca/registrar/guides.
 
How do I register?
While the registration system is open, you can register for courses in my.brocku.ca. There is a registration guide and tutorial online at brocku.ca/registrar/guides-and-timetable with more information.
After the registration system closes online, courses can only be added manually by the Office of the Registrar. If you intend to add a course late then complete the Course Add/Withdrawal form and submit the form to the Office of the Registrar for processing. Please note that it is the student’s responsibility to obtain approval from the Instructor to add the course late and to ensure that their tuition account is in good standing. This means that both the Instructor and Financial and Administrative Services (12th Floor of Schmon Tower) must sign the form before it will be accepted for processing in the Office of the Registrar. There may also be a late registration fee for courses added manually. The form is available online at brocku.ca/registrar/forms or visit the Office of the Registrar on the 3rd Floor of the Schmon Tower.
 
When do classes start/end?
Session dates are posted in the registration guide at the top of the timetable. Click on Show Session Dates at the top of the timetable page to list the dates that classes start and end. Corresponding durations are posted beside each course code in the DUR column of the timetable.
 
How do I take more than the maximum number of allowable credits for the current session?
If you wish to exceed the maximum number of allowable credits in a specific session then you need to contact the Dean of your Faculty for permission. Typically, approval is only granted to students with a minimum 70 percent average.