Internet Access in Residence

Internet Access in Residence

Required Equipment for Wired Connections

Note: Students in the Quarryview residence will be using a wireless connection. Click here for help connecting to the wireless network.

  1. Desktop or laptop with Ethernet card

  2. Ethernet patch cable—10/100BaseT, RJ45/RJ45 (can be purchased at the Brock Campus Store)

Follow these steps

*** You will require a valid my.brocku.ca Brock Campus Account (i.e. xx64xx). To reset your password visit a computer lab and go to my.brocku.ca and click on the link "Forget your student password?" or "I am a new/returning student"

  1. Connect your Ethernet cable to the Ethernet card installed in the computer and to the network jack on the wall.

  2. Turn on your computer and open your browser of choice, i.e. Internet Explorer, Firefox or Safari. Go to any webpage (e.g. www.brocku.ca ) and you will be automatically redirected to the Brock University Network Registration page.

  3. Follow the steps to get registered on the network.

*** Please note that McAfee VirusScan Enterprise is provided FREE for students on campus as part of the network registration process. Although you may have another antivirus program installed on your computer, some are installed as trial versions which can expire in a few months. However, DO NOT install two antivirus programs as they will conflict.

Troubleshooting

If you are unable to connect you may have software and/or hardware issues. Please try the following:

* Ensure that your Ethernet cable is plugged snuggly into the proper wall jack (not the Phone jack).

* In your web browser go to one of the following:

* Uninstall your security/antivirus packages. Some aggressive products may interfere with the network registration process.

It is not advisable to run your machine without an antivirus program. You can download and install McAfee VirusScan Enterprise during the network registration process.

* If your housemate has a working connection, try plugging in your computer into their Ethernet jack. Broken jacks and wall plates may be reported to Telecommunication and Network Services x 4677.

* Check your network settings:

  1. In Windows XP/2000: Go to the Control Panel and click Network Connections
    In Windows Vista: Go to the Control Panel and click Network and Sharing Center. Select "Manage network Connections"

  2. Right-click Local Area Connection and

  3. Select Properties

  4. Select Internet Protocol (TCP/IP) or (TCP/IPv4)

  5. Click on Properties

  6. Make sure that the following are selected:

    • Obtain an IP address automatically

    • Obtain DNS server address automatically

  7. Click on OK

  8. Click on OK/Close

  9. Try registering on the network

For assistance contact the Computer Commons HelpDesk at ext. 4677