Vacancy #: AP 58/2013

Educational Technologies Support Assistant
Centre for Pedagogical Innovation (CPI)

Term Full-Time (12 months) (with possibility of renewal)
(Job Group J)

Why Brock?
Our unique philosophy takes students beyond the pursuit of academic excellence. To achieve this philosophy we endeavour to take our employees beyond the pursuit of just a career. Brock is a place where left-brain and right-brain thinking come together. We encourage our employees to utilize their rational/analytical thinking in concert with their emotional/creative sides in order to have an engaging and rewarding career. We’re one of the fastest-growing universities in Ontario, with hundreds of millions of dollars committed to new construction and programs. We’re small enough to be intimate and big enough to attract world-class minds. Located at the centre of Canada's beautiful Niagara Peninsula, Brock offers an exciting work environment with strong undergraduate, graduate and interdisciplinary programs and a vigorous research culture. We are looking for qualified people who will bring their expertise and dedication in support of the University’s goals and objectives.

The Opportunity
Reporting to the Manager, E-learning, the Educational Technologies Support Assistant provides support to all University Instructors regarding the University’s Learning Management System (LMS), Turnitin, Wikis and related tools.

Duties and Responsibilities
• Providing e-mail, phone and one-on-one LMS Support
• Providing help-desk-style support for instructors and teaching assistants regarding their use of online teaching technologies (e.g. Isaak, Sakai,, Wikis, iTunes U, Elluminate etc.)
• Troubleshooting issues related to online teaching technologies and provide appropriate solutions
• Approving course, Wiki & requests by vetting requests to ensure that they reflect official records of teaching assignments and formal requests match otherwise expressed intent
• Monitoring technical approval processes
• Conducting LMS and workshops and cross campus education/training, designed by the Manager of eLearning on the basic use of LMS and tools during key periods of the year  
• Inputting eLearning initiative course content and audit for accessibility
• Entering and adapting course content from instructors
• Running automated accessibility reports against the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0 and manually evaluate content for accessibility
• Maintaining online documentation for CPI websites and assisting with the development of web content
• Providing administrative back-up and support

The ideal candidate will have:
• A degree or diploma in Business, Communication/Visual Arts, Education, English, Graphic Design, History or multi-media production, or a related field, combined with appropriate experience
• Demonstrated experience or aptitude for Learning Management Systems and/or web development
• Knowledge and demonstrated ability of educational technology (e.g. Isaak, Sakai,, Wikis, iTunes U, Elluminate etc.)
• Familiarity with both Macintosh and Windows operating systems
• Basic knowledge of web interfaces and design
• Solid computer competency including word processing, spreadsheet, database, web applications and web maintenance, social media, internet search engines
• Strong verbal, written and interpersonal skills, and the ability to work with various stakeholders
• Active listening skills and the ability to ask focused questions to elicit needs around the use of technologies
• Strong problem solving with the ability to interpret/troubleshoot issues, determine if the issue is a user or technology issue, and provide appropriate solutions
• Ability to prioritize responsibilities

Notes / To Apply :

This position includes full comprehensive benefits coverage, including tuition waiver. Applicants are invited to submit a resume and cover letter, including salary expectations, by applying online below. Resumes will be reviewed starting Friday, October 4, 2013 and will be accepted until the position is filled.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, we will contact only those candidates selected for an interview.

Brock University is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measure will be addressed confidentially.

*The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by examining related skills, experience, budgetary restrictions and both internal and external equity comparators.