Vacancy #: AP 37/2013

Supervisor, Accounts Receivable
Student Finance Office, Financial and Administrative Services

Permanent Full-Time
(Job Group K)

Why Brock?

Our unique philosophy takes students beyond the pursuit of academic excellence. To achieve this philosophy we endeavour to take our employees beyond the pursuit of just a career. Brock is a place where left-brain and right-brain thinking come together. We encourage our employees to utilize their rational/analytical thinking in concert with their emotional/creative sides in order to have an engaging and rewarding career. We’re one of the fastest-growing universities in Ontario, with hundreds of millions of dollars committed to new construction and programs. We’re small enough to be intimate and big enough to attract world-class minds. Located at the centre of Canada's beautiful Niagara Peninsula, Brock offers an exciting work environment with strong undergraduate, graduate and interdisciplinary programs and a vigorous research culture. We are looking for qualified people who will bring their expertise and dedication in support of the University’s goals and objectives.

The Opportunity

Reporting to the Controller and Manager of Finance, the Supervisor, Accounts Receivable supervises the Accounts Receivable department in the Student Finance Office. This position is responsible for serving as a resource person for the department, basing answers related to policies of the department and sharing their knowledge of the Accounts Receivable System. Additionally, this position is responsible for taking the lead role in the monitoring and collection of outstanding student accounts, communicating directly with students and parents, recommending student accounts that will be referred to the appropriate agency.

Duties and Responsibilities
• Providing leadership for the department by coaching staff, introducing new ideas for streamlining workload and having a positive attitude for dealing with students and other departments within the university
• Utilizing in-depth knowledge of the student finance system, other university departments (e.g Registrar’s and Student Awards and Financial Aid Office) and the policies and procedures of the University, as they relate to tuition payments and refunds, to assist Accounts Receivable staff to deal with problematic issues
• Directing Accounts Receivable staff to ensure work is done in a timely, effective and accurate manner, assigning or reallocating tasks as required
• Advising and working closely with the Controller and Manager of Finance related to policies, procedures and practices
• Working in collaboration with the Accounts Receivable staff to create and maintain a Staff Function Procedural Manual
• Monitoring and collecting outstanding accounts and ensuring that a process exists where all students with outstanding accounts are tracked and notified
• Supporting Students Accounts staff when dealing with third party agencies to deal with challenging situations and to ensure all accounts are paid
• Assessing information related to student assessments and reviewing charged items for accuracy and monthly interest charges
• Maintaining and upgrading the Finance Student websites
• Representing Student Accounts at Open House and SmartStart
• Other duties as assigned

The ideal candidate will have:
• Some University courses in accounting, business or a related industry
• Demonstrated experience with Accounts Receivable, collections or banking in a large organization, preferably educational, public sector or broad service sector customer experience
• Proven ability to perform accounts receivable procedures and preparing detailed financial reports and accurate statements
• Demonstrated experience supervising, coaching and encouraging staff
• Proven ability to work with various computerized systems including databases requiring query use (e.g. MS Excel, MS Word, creating spreadsheets, manipulating data and analyzing information, sorting, lookup, formatting and mail merging)
• Strong written, verbal and interpersonal/customer service communication skills and ability to diffuse emotional situations
• Strong organizational skills, in order to coordinate and direct the work of the department and the ability to cope with multiple demands and resolve priority conflicts
• Demonstrated experience with Website maintenance
• Knowledge of privacy legislation as it relates to University environments
• Demonstrated knowledge of Brock’s Student system or other areas of the University (an asset)
• The ability to work flexible hours (as required during peak season)

Notes / To Apply :

This position includes full comprehensive benefits coverage, including tuition waiver. Applicants are invited to submit a resume and cover letter, including salary expectations, by applying online below by Wednesday, July 3, 2013.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, due to volume we will contact only those candidates selected for an interview.

Brock University is an equal opportunity employer.