Service Desk Clerk

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Posting #:OSSTF 34/2012
Posted:Nov 9, 2012
Employment Status:Seasonal Full-Time: 9 months (Aug 15-May 14 each season)
Faculty:Not Applicable
Grade:Job Group F
Salary Scale:$33,345-$46,257 per annum* (effective May 1, 2012) *salary will be pro-rated to reflect 9 months of employment
Hours of Work:35 hours per week (Tuesday - Saturday afternoons 4:30 p.m. - 12:30 a.m.)

Job Summary

Reporting to the Facilities Supervisors, this position provides service to students as a member of the staff of a 24-hour desk which is the main point of contact for the Department of Residences. Duties will include: providing general information about residence, the university, and at times the surrounding community; acting as a liaison for all students and for any problems related to the facilities, as necessary; assisting with key control of masters, sub-masters, and change keys; receiving, prioritizing and inputting residence maintenance work requests and for urgent/high priority requests, assessing the situation to determine if there is a need for after-hours/emergency work to occur; processing the residence mail; providing administrative and clerical support to the Residence Facilities functional area; and performing other duties as assigned.


• Previous experience and demonstrated ability in a related customer service capacity, preferably in a university setting
• Excellent oral, written communication and interpersonal skills
• Ability to effectively problem solve and provide quality customer service in a courteous and efficient manner
• Proficient computer skills with recent working knowledge of Microsoft Office Applications (Word, Excel and Outlook) in a Windows XP environment
• Excellent record keeping skills
• Ability to establish priorities and organize work under minimal supervision
• Demonstrated flexibility and adaptability to a high energy and changing work environment
• Knowledge of building maintenance is an asset


Applicants are invited to submit a resume and cover letter by applying online below by 4:30 p.m., Tuesday, November 20, 2012.

It is Brock University’s policy to give first consideration to qualified internal Brock University OSSTF applicants.

We appreciate all applications received; however, we will contact only those candidates selected for an interview.

Brock University is an equal opportunity employer.

This position is included in the Ontario Secondary School Teachers Federation (OSSTF) Union.