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|Posting #:||OSSTF 30/2012|
|Posted:||Sep 20, 2012|
|Employment Status:||Permanent Full-Time|
|Department:||Student Awards and Financial Aid|
|Grade:||Job Group G|
|Salary Scale:||$35,012 - $48,569 per annum (effective May 1, 2012)|
|Hours of Work:||35 hours per week|
Reporting to the Director, and receiving direction from the Manager, Student Awards and Manager, Financial Aid, the Student Awards & Financial Aid Assistant will provide information and guidance to inquiries regarding student awards and financial aid drawing on a thorough knowledge of these programs. Duties will include: dealing with a high volume of in-person, telephone and email inquiries; reviewing documents to ensure completion and accuracy; explaining decisions and providing advice on options for alternative funding, reviews or appeals; accessing, inputting and updating information in databases; correcting applications as required; scheduling appointments; coordinating cheque requests; referring complex cases to appropriate staff; general office administration as required; conducting information sessions such as Smart Start, Open Houses or Ontario Universities’ Fair and providing backup support as necessary for other members of the office.
Successful completion of related post-secondary courses, as well as previous experience and demonstrated ability in a related capacity that includes processing and reviewing applications and providing solutions to varying situations in a large, high volume customer service-centred office (or the equivalent combination of education and experience). Demonstrated interpersonal and communication skills (both oral and written) with an emphasis on customer service are required, as is previous presentation experience. Demonstrated computer proficiency in word processing, databases, and e-mail and calendar systems is essential. Experience with BEARS and/or DBBROCK is an asset. Excellent judgment, problem solving, time management, accuracy, attention to detail, organizational skills and the ability to multitask are essential, as well as the ability to work independently. Knowledge of the OSAP program, awards and financial aid are considered assets.
Applicants are invited to submit a resume and cover letter by applying online below by 4:30 p.m., Monday, October 1, 2012.
Visit us at: brocku.ca/hr
It is Brock University’s policy to give first consideration to qualified internal Brock University OSSTF applicants.
We appreciate all applications received; however, we will contact only those candidates selected for an interview.
Brock University is an equal opportunity employer.
This position is included in the Ontario Secondary School Teachers Federation (OSSTF) Union.