What We Do

What is the Ombudsperson?

An Ombudsperson helps resolve concerns, complaints or conflicts in an impartial, confidential and informal way.

How can the Ombudsperson help?

The Ombudsperson provides a safe, comfortable and confidential place for you to discuss your concerns or complaints outside formal channels. The Ombudsperson cannot impose solutions, but suggests options and strategies for resolution.

The Ombudsperson will:

         Listen and help to analyze the problem or complaint;

         Identify and explain relevant policies and procedures;

         Help to define and evaluate options; and

         Help you resolve problems informally.

The Ombudsperson may:

·         Investigate a problem, complaint, or concern;

·         Mediate conflicts;

·         Begin discussions with other people or departments involved (only with your permission);

·         Make referrals to other campus and community resources; and

·         Recommend changes in College policies or procedures.

Contact the Ombuds for student-related issues and concerns:

         To discuss a sensitive issue in confidence;

         For help in resolving a conflict with another person or department;

         For help in communication or negotiation with faculty, staff, students, or others;

         For advice on policies, procedures, or regulations;

         If you feel a policy, procedure, or regulation has been unfairly applied to you;

         For advice on how to pursue a complaint about an office or service at the University; and

         When you don't know who to talk to, where to turn or what options are available.

Common Reasons Graduate Students Might Contact the Ombudsperson:

·         To understand your rights and responsibilities as a graduate student as well as your supervisors/committee’s/program’s responsibilities to you as a student and employee.

·         Concerns with your supervisor: facilitating conversation, considering switching thesis/MRP committee composition or difficult conversations in general.

·         Inquiring about unfair grade assessment; appeal procedures.

·         Finding ways to articulate boundaries with research, teaching, writing and administrative expectations in verbal and written contracts.

·         Disputes around funding or assistantships.

·         Seeking support for meetings at the Departmental, Faculty and Graduate Studies levels. The Ombudsperson can attend with you.

·         Academic Misconduct policy and procedure navigation. 


Carole Moss (BA Psychology; MA Social Justice and Equity Studies Candidate)

Student Ombudsperson

Located within Brock University Students Union

Student Alumni Building, 3rd Floor

Online Advising Form

905 688 5550 x4195