Management and Leadership - Level 3 Certificate

Management and Leadership - Level 3 Certificate


Following the completion of the Clinical Applications Level 2 Certification - 2 additional courses are required to obtain Management & Leadership Level 3 Certification

(Please note: courses must be Level 3)


  1. Management and Leadership Issues - Part I.
  2. Management and Leadership Issues - Part II.
  3. Exploring Key Competencies for Leaders and Managers in Human Service Organizations.
  4. Management Supports for Positive & Rights Based Approaches to Dual Diagnosis.


Management and Leadership Issues - Part I. Focus on management and leadership issues facing supervisors and managers in services for persons who have developmental disabilities and mental health challenges. An opportunity to examine systemic issues that arise in complex service delivery networks. Both micro topics, such as: motivating staff, managing conflict, building high performance teams, avoiding the traps of stress and burnout; and macro topics, such as: dealing with power and politics, the impact of organizational structure and organizational culture on individuals in the organization, rethinking reward systems, strategies for developing and leading human service professionals, and creating and maintaining effective relationships with the Board of Directors.

Management and Leadership Issues - Part II. This course will provide managers and leaders in contemporary human service organizations with a toolkit of essential management and leadership skills. Topics to be covered include (but are not limited to): human resource management "tricks of the trade" in areas such as: talent management, leading change, coaching, mentoring, succession planning, transformational leadership skills and beyond, managing stress and burnout, shaping the respectful and effective workplace organizational culture and eliminating workplace toxicity.

Exploring Key Competencies for Leaders and Managers in Human Service Organizations. This course will focus on key competencies for leaders and managers in contemporary human service organizations. Topics will include (but not be limited to): facilitating effective teams, building positive relationships with colleagues and supervisees, increasing interpersonal awareness (emtional quotient), fostering creativity and cross-cultural sensitivity, and building a consumer orientation. This course will include opportunities for participants to examine ways in which these concepts can be applied in their agencies and to engage in problem-solving participant-generated real-life agency scenarios.

Management Supports for Positive & Rights Based Approaches to Dual Diagnosis.  Organizations providing services and supports to persons with a dual diagnosis are undergoing changes related to both the individual receiving services/supports and the organization itself. In reference to the individual, there is an increased emphasis on respect, quality of life, individualized supports, and personal outcomes. For organizations, there is an increased emphasis on aligning services and supports to personal goals, assessed support needs, and personal outcomes; implementing high performance teams; employing user-friendly support plans; and embarking on continuous quality improvement. Discussion on these changes and  specific concepts and strategies that facilitate the transformation process. Chief among these are a quality of life-focused language of thought and actions, supports thinking, outcomes evaluation, horizontal and vertical alignment, support and quality improvement teams, and user-friendly individual and organization-referenced quality improvement formats. Promoting Positive Behavior Support (PBS) within human service agencies for individuals with disabilities. Initially a summary of what constitutes PBS for promoting quality lifestyles and understanding, preventing, and reducing challenging behavior will be presented. Next, supervisory and leadership strategies for training, supervising, and motivating staff application of PBS will be presented. The presentation format will involve description of topical information, demonstration of key PBS and related supervisory strategies, and trainee practice of targeted skills where relevant.

Dual Diagnosis
The International Certificate Programme in Dual Diagnosis

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