FAQs

How do I use my Meal, Dining and Flex Dollars?

Meal Dollars
Meal Dollars are a built-in component of the All‑Access Meal Plan and can be used at:

  • DeCew and Lowenberger Fresh Food Company Dining Halls
  • Tim Hortons
  • Starbucks (Market Eatery)
  • Market Eatery
  • Hungry Badger (Pita Pit and Pizza Pizza)

Qualifying on‑campus food purchases made with Meal Dollars are tax‑exempt. Meal Dollars are non‑transferable and non‑refundable. Unused Meal Dollars carry forward to the next year and convert to Dining Dollars, which are subject to tax.

Dining Dollars
Dining Dollars from an All‑Access Meal Plan can only be used at:

  • DeCew and Lowenberger Fresh Food Company Dining Halls
  • Tim Hortons
  • Starbucks (Market Eatery)
  • Market Eatery
  • Hungry Badger (Pita Pit and Pizza Pizza)

Dining Dollars are subject to applicable taxes and carry over to the next academic year.
Dining Dollars are non-transferable and non-refundable.

Flex Dollars
Flex Dollars are available to students, staff and faculty. They are the flexible, worry-free alternative to carrying cash. They work like a debit card, simply swipe and go, with no transaction or monthly fees.

Flex Dollars can be used at:

  • Dining Services locations
  • Campus Store
  • Residence laundry
  • Vending machines
  • General Brock and Union Station (select vendors)
  • Printing and photocopying in the Library and Computer Commons

A full list of participating locations is available at the following link.

How do I add Flex Dollars to my Brock Card account?

You can add Flex Dollars to your Brock Card account at anytime online or at the Brock Card office. In office accepts cash, credit or debit.

What if I lose my Brock Card?

If your Brock Card is lost, please log in to your Brock Card account to deactivate it. Replacement and reactivation requests must be made in person at the Brock Card Office. Applicable replacement fees apply.

Can I pay with cash, debit or credit?

Yes. All Dining Services locations accept cash, credit and debit.

How does the cashier know which dollars to use?

  • At DeCew and Lowenberger Fresh Food Company Dining Halls, Meal Dollars are used first, followed by Dining Dollars and Flex Dollars.
  • At Tim Hortons, Starbucks (Market Eatery), Market Eatery, and Hungry Badger, Meal Dollars are used first when available, followed by Dining Dollars and Flex Dollars.
  • Partner locations accept Flex Dollars only.

How can I check my balance?

For a complete balance breakdown and transaction history, please access your Brock Card account online or visit the Brock Card Office during regular business hours.

Do Dining and Flex Dollars carry over to next year?

Yes. Both Dining and Flex Dollars automatically carry over to the next academic year.

Are my Flex Dollars refundable?

Flex Dollars are refundable at the end of each academic year if your remaining balance is over $25.00. A $25 processing fee applies. Email the Brock Card Office with your full name and student number, and include “Flex Refund Request” in the subject line.